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Client FAQ
It is free for clients to post jobs, receive quotes, browse local providers in the Directory and explore Deals and Promotions. Agree on the work, price and payment terms directly with your chosen provider. Quote It does not collect payment for their work on their behalf.
Download the app here. Sign up and select the Post Job tab.
Jobs with pictures get more quotes. Adding details like measurements to your job post always helps. In addition, make sure your job is posted in the right category to get the most engagement. You can always change the category your job is posted in by editing the job. If you have multiple jobs we suggest you post them individually in the most relevant category.
Faster means calls and quotes: eligible service providers can submit a quote and use Contact Now / Call Client Now to access the client's phone number and call about the job.
Standard means quotes only: providers can submit quotes, but Contact Now phone access is not enabled for that job. Conversations can continue in Inbox.
Faster enables the call option; it does not guarantee faster replies or a completed booking.
The Directory lets clients browse local service providers, view profiles, map locations, ratings, reviews and public badges, and message a provider about the work they need.
Providers pay an 8-credit connection fee only if they respond to a Directory inquiry, unless they have an active subscription. Receiving the inquiry alone does not trigger a fee.
Continue the conversation in Inbox. Clients and providers agree on the work, price and payment directly.
Deals and Promotions let service providers showcase their services and let clients discover local offers. A promotion with a genuine discount price becomes a Deal.
Open an offer to review the service, price, inclusions, area and conditions, then message the provider. Continue the conversation in Inbox and confirm the work and booking directly.
A provider is charged 8 credits only if they respond to a Deal or Promotion inquiry, unless they have an active subscription. Receiving a message alone does not trigger a fee.
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Quote It may choose a Deal for additional promotion to local clients, including featuring it or sharing it through its promotional channels.
Featuring is selected by Quote It. Posting a Deal, bumping it or having a subscription does not guarantee selection, inquiries or bookings. A Featured Deal is not a certification or guarantee of the provider or their work.
The provider remains responsible for accurate pricing, clear conditions and honouring the offer. Quote It may remove a Deal or Promotion at any time, subject to its Terms.
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Check the offer's stated conditions and discuss the issue with the provider through Inbox. Providers must make genuine offers and honour them while the post is active, subject to clearly disclosed conditions.
Save the offer details and report misleading or unhonoured offers through an available Report option or contact support@quoteit.ca. Removal or expiry of a post does not cancel an agreement you already made with the provider.
Your private contact details are not published as public profile information. Do not include private contact details in a public job post or image.
If you choose Faster (calls and quotes), a provider who has submitted a quote and chooses Contact Now / Call Client Now can access your phone number to call about the job. You do not have to message that provider first. Standard means quotes only and does not enable Contact Now phone access.
Contact Now does not automatically disclose your email address. Quote It handles private contact details under its Privacy Policy.
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Messages is now called Inbox. Open Inbox to find and continue your conversations about quotes, Directory inquiries and Deals or Promotions. The name change does not change when connection credits are charged.
Payment terms for services rendered are agreed upon by the service provider and client. Quote It does not collect any money from clients on behalf of service providers. Quote It itself does not provide Professional Services and Service Providers are not Quote It employees, partners, or agents. Learn More
Before you accept a quote, you can call or send a chat message to the service provider to get more information. Please contact the service provider directly for the details on what is included in your quote. Payment terms for services rendered are agreed upon by the service provider and client. Quote It does not collect any money from clients on behalf of service providers. Quote It itself does not provide Professional Services and Service Providers are not Quote It employees, partners, or agents. Learn More
Accepting a quote does not bind you to any commitment with a service provider. When you select Accept Quote your job is removed from Quote It and is no longer public. You will also lose all your other quotes. You can always delete an accepted quote to go back and view your other quotes and get new quotes.
To decline a quote, select the quote you want to decline > on the Quote Details page select the 3 dot icon, then select Decline Quote. After you decline the quote the service provider will no longer be able to submit a quote on your job.
At any time, you can Pause your job to stop receiving new quotes. When you pause your job, service providers can no longer submit quotes on your job but your job remains on the Jobs feed. To Pause your job, go to the Job Details page > select the 3 dot icon > then select Pause Job. To Resume you job and start receiving new quotes again, go to the Job Details page > select the 3 dot icon > then select Resume Job.
To edit your job, go to the My Jobs tab > select the job you want to edit > on the Job Details page select the 3 dot icon, then select Edit Job.
To delete your job select the My Jobs tab > then select the job you want to delete > on the Job Details page select the 3 dot icon, then select Delete Job. Deleting your job will also delete all the quotes you received.
When a job expires, it is removed from the Job Feed and will no longer receive new quotes. All jobs posted on Quote It expire on the Deadline date provided when the job was posted. To continue receiving quotes and get your job back on the Job Feed, you must edit the deadline date. To Edit your job Deadline, go to the Job Details page > select the 3 dot menu > then select Edit Job.
To reschedule or cancel an appointment, select the quote with a confirmed appointment > on the Quote Details tab, select Schedule.
To view your other quotes you must decline the quote you accepted first. To decline a quote, select the quote you want to decline > on the Quote Details page select the 3 dot icon, then select Decline Quote. After you decline the quote the service provider will no longer be able to submit a quote on your job.
After accepting a quote, if the job is complete, select the Mark Job Done button on the Quote Details page. Then you will be able to review the service provider.
To edit a review you have left for a service provider, go to the My Jobs tab > select the job you left the review for > on the Archive Job Details page, select the 3 dot icon beside your review > then select Edit Review.
To edit your profile and contact information, select Menu > then select Profile > on your Profile page, select the 3 dot icon > then select Edit Profile.
Please contact the service provider directly to resolve the issue. You can call or send a chat message to the service provider within the app. Quote It itself does not provide Professional Services and Service Providers are not Quote It employees, partners, or agents. Learn More
Please contact the service provider directly to resolve the issue. You can also mark the job done in the app and review the service provider to share your experience with other users. Quote It itself does not provide Professional Services and Service Providers are not Quote It employees, partners, or agents. Learn More
Please contact the service provider directly to resolve the issue. You can also mark the job done in the app and review the service provider to share your experience with other users. Payment terms for services rendered are agreed upon by the service provider and client. Quote It does not collect any money from clients on behalf of service providers. Quote It itself does not provide Professional Services and Service Providers are not Quote It employees, partners, or agents. Learn More
Quotes submitted by service providers are private between the service provider and client. The job poster is the only one that can see quotes submitted by service providers.
Top Quote gives service providers a way to promote their quote to clients. The Top Quotes section is at the top of the clients Job Quotes page. Service providers pay to feature their quote in the Top Quote section.
When a job is complete, the client and service provider can review each other and upload a picture of the completed job. Only the service provider gets a star rating for the job. The star rating for a job also contributes to the service providers overall star rating.
The service providers star rating can be found on their Profile along with a list of their completed jobs. When a job is completed, the client gives the service provider a star rating based on the following criteria:
On budget 1-10
On Time 1-10
Quality 1-10
Courteous 1-10
Public provider badges include Liability certification, Workers comp, Trade certificate and ID Verified.
Insurance and trade documents are supplied by providers as public user-generated content. Quote It does not independently verify those documents or guarantee qualifications, coverage or workmanship. Clients should confirm current credentials and insurance before hiring.
The ID Verified badge is public, but the identity document submitted for verification is private. An identity badge is not a background check or a guarantee of service quality.
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Responds Quickly is a label on a service provider's Directory contact card. It currently means the provider logged into the app within the last 24 hours, which gives them priority at the top of the Directory.
It reflects recent app activity, not measured response time, guaranteed availability or a promise that the provider will reply. Providers should log in regularly and check Inbox for new inquiries.
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An ID Verified badge relates to the provider's identity-verification process. Only the badge is public; the underlying identity document is private.
The badge is not a background check or a guarantee of qualifications, insurance, safety or workmanship. Check the provider's current insurance, licences, experience and reviews before hiring.
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To turn notifications and emails on or off, select Menu > then select Notifications > on the Notifications page, select the notification or email you want to turn on or off. You can also use your phone settings to turn notifications on or off.
To unsubscribe from emails, open an email from Quote It and select the Unsubscribe link at the bottom of the email.
You can delete your personal information, cancel your use of the Platform and/or terminate your Account at any time. To delete your account, select Menu > then select Profile > on your Profile page, select the 3 dot icon > then select Edit Profile > on the Edit Profile page, select Delete Account. To unsubscribe from emails, open an email from Quote It and select the Unsubscribe link at the bottom of the email.
If you are concerned about anything you see on Quote It, report it right away. You can report content like jobs, users and reviews. To report content, select the 3 dot icon beside the content you want to report > then select Report. When you report something to us, we take it seriously and look into it right way to see if it violates our Terms and Community Standards.
To block a user, go to their Profile > select the 3 dot icon > then select Block User. To Unblock a user, go to their Profile > select the 3 dot icon > then select Unblock User.
You can hide content you see on Quote It like jobs, and reviews. To hide content, select the 3 dot icon beside the content you want to hide > then select Hide. To Unhide content, select the 3 dot icon beside the content you want to unhide > then select Unhide.
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