Introduction and General Concepts
We respect and uphold individual rights to privacy and the protection of personal
information. We know how important it is to protect your personal information and
want to make every customer experience safe and secure. In keeping with that goal,
we have developed this Policy to explain our practices for the collection, use,
and disclosure of your personal information. We have appointed a Privacy Officer
who is responsible for our compliance with this Policy. Information on how to
contact the Privacy Officer can be found below.
We collect data from users to offer the best possible experience on the Platform as well as providing a safe environment for all users. You may also choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the Service, or information that you have requested. For example, we require your email address in order to verify your User Account, which is necessary so that notifications may be sent to you electronically.
a. Personal Information
For the purposes of this Policy, "personal information" means information about an identifiable individual, including, for example, an individual's name, home address, telephone number, social insurance number, sex, income and family status. We will only collect, use or disclose personal information in accordance with this Policy, or in accordance with laws applicable to the collection, use and disclosure of your personal information by us ("Applicable Privacy Laws").
b. Non-Personal Information
For the purposes of this Policy, "non-personal information" is any type of information other than personal information, and is excluded from this Policy. Non-personal information is information that is anonymous or not about an identifiable individual, such as web browsing information (such as the domain used to access the Website, or the type and version of device, browser or operating system being used to access the Service), or aggregate information that anonymizes the underlying data (like the number of visitors, what pages users visit, average time spent on the Website or on various parts of the Service). We will collect, use or disclose non-personal information in accordance with our ordinary business practices, but always in accordance with any applicable laws. This Policy, however, only covers our collection, use and disclosure of personal information.
c. Information about Minors
This Service is not intended for minors and no person under the age of majority may register as a User. We do not knowingly collect personal information about any person under the age of majority (usually the age of 18 or 19, but it varies in different jurisdictions) including any person under the age of 13, and no such person, nor any parent or guardian as it relates to such person, should submit their personal information to us for any reason. Please do not submit personal information about minors to us, whether through the Website, the Service or otherwise.
d. Privacy Officer
We have appointed a Privacy Officer who is responsible for our compliance with this Policy. Information on how to contact the Privacy Officer can be found below.
Collection and Use of Personal Information and Non Personal Information
In the delivery of the Service, we collect personal information from you. As indicated above, we collect two types of information through the Service: personal information and non-personal information. The types of information we collect about you will depend on the nature of your interaction with us or the Platform.
a. Personal Information we collect from you
We collect the following personal information from you:
contact information such as name, email address, mailing address, geo-location, phone number;
billing information such as credit card number, and billing address;
unique identifiers such as user name and password;
user content generated by you, such as audio, video, text and images as provided by you on the Website, the Platform or otherwise, which may contain personal information as provided by you;
preferences information such as marketing communication preferences;
any information that you voluntarily enter, including personal information, into any postings, comments, reviews, or forums on the Platform; and
Optionally, Service Providers can also provider their compensation insurance, liability insurance and business or trade certificate.
b. Non Personal Information we collect from you
In the delivery of the Service we also gather non personal information about your computer and mobile device such as your device type, operating system, app version, browser type, referring/exit pages, as well as which aspects our Service you prefer using.
Use of Personal Information and Non Personal Information
We collect data from users to offer the best possible experience on the Platform as well as providing a safe environment for all users. We use your personal information, in combination with your non-personal information, for the following reasons:
fulfill your Service Request;
send you a Service Request confirmation, if applicable;
send you requested Service Provider or Service Request information;
send new product or service information;
respond to customer service requests;
administer your User Account;
send you a newsletter;
carry out contests or promotions;
send you marketing communications;
respond to your questions and concerns;
conduct research and analysis;
to enforce our Terms of Service;
display content based upon your interests;
for distribution to our Payment Processor for the provision of payment services;
To resolve disputes, to protect ourselves and other users of the Service, and to
enforce any legal terms that govern your use of the Service;
With your consent, to contact you by telephone or text message regarding
Platform features, improvements, or other products and services that may
With your consent, to contact you by text message regarding certain services or
information you have requested;
facilitate your transactions with other Users or Service Providers, as
applicable; and for other purposes as described in this Policy.
We will collect, use, or disclose your personal information only with your
knowledge and consent, except where required or permitted by Applicable
Privacy Laws. When you choose to provide us with your personal information you consent to the use of your personal information as identified in this Policy and as may be further identified at the time of collection.
a. Express Consent
Sometimes you will be asked to give your express consent to our collection, use
or disclosure of personal information – for example, by being asked to check a
box to indicate your consent to receive marketing communications in compliance with Canada's anti-spam laws.
b. Implied Consent
Other times, you may provide your implied consent to our collection, use or
disclosure of personal information when we can reasonably conclude that you
have given consent by some action you have taken or an action you have
decided not to take. Generally, this occurs where the purpose for the use of your personal information would be reasonably apparent to you – for example, when you provide us with your phone number and address through our Service Request form while posting a Service Request, you provide us with implied consent to use your phone number and address in order to fulfill your Service Request.
c. Withdrawing Your Consent
You may withdrawal your communication consent by changing your Alert and Notification preferences to the extent such functionality is made available through the Platform, and by stopping use of the Platform. To unsubscribe from emails, open an email from Quote It and select the Unsubscribe link at the bottom of the email.
Requesting to Delete your Personal Information
You may contact us at any time and request to delete your personal information, cancel your use of the Platform and/or terminate your Account. You can request to delete your personal information and delete your account by sending an email to firstname.lastname@example.org and requesting to have your account deleted or by contacting support in the app and requesting to have your account deleted.
Please note that if your Account is deleted, we do not have an obligation return to you any Content you have posted to the Platform, including, but not limited to, any reviews.
Information Obtained from Third Parties
If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us and in accordance with this Policy and such policy under
which that information was collected.
Disclosure and Sharing of Your Information
We will share your personal information with third parties only in the ways that
are described in this Policy. We will not sell your personal information to third
parties, however the use of our Service necessarily requires some sharing or
disclosure of your personal information. Some of these activities may result in
personal information collected by us being stored or processed in the United
States or elsewhere outside of Canada and, as a result, your personal
information may be accessible to law enforcement and regulatory authorities in
accordance with the USA PATRIOT Act and other applicable laws of the United States, Canada or elsewhere.
a. Third Party Processors
We may provide your personal information to companies that provide services to help us with the Service such as web hosting providers, payment processors,
product shipping providers, fulfillment agencies, or customer service agencies
("Third Party Processors"). These Third Party Processors are authorized to use
your personal information only as necessary to provide these services to us, and
in a manner consistent with this Policy. We have selected Third Party Processors who will only use your information in compliance with this Policy, but they may have their own specific policies regarding the collection, use and personal information. We will use commercially reasonable efforts to identify such Third Party Processors when we are collecting your personal information, as well as providing links to the relevant privacy policies that may apply. Here are some examples of the Third Party Processors we use as part of the Service:
Our Service is physically hosted by Ionos by 1&1, a reputable hosting
platform with industry standard security and practices.
We do not directly process payments through our Platform. We use Stripe
and their privacy terms are available here: https://stripe.com/ca/privacy.
We only ourselves collect and store limited parts of that information to
provide a record of your transaction and to prevent fraud (such as a part of
a credit card number, or a part of your billing address).
When you post a Service Request on the Platform, we
forward certain aspects of the information you provide to the relevant
Service Provider to enable them to assist in performing parts of
the Service. We have entered into arrangements with these parties to
ensure that they respect privacy in a manner consistent with this Policy.
We use a third party to gather information about how you and others use
our Service. For example, we will know how many users access a
specific page and which links they clicked on. We use this aggregated
information to understand and optimize how our Service is used. We may also
use unique codes, web beacons or single-pixel gif tags to compile tracking
information reports regarding user demographics, and other aggregated
Website or Service statistics, on the Platform, Website and in our electronic
communications in order to determine which materials and links have
been used by recipients. We may then provide these reports to advertisers
We make your contact information available to Users or Service Providers,
as applicable, that you transact with on the Platform to help complete the
Service Request, in accordance with your selected preferences.
We may also disclose your personal information (i) as required by law such as to comply with a subpoena, or similar legal process, (ii) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, or (iii) to any other third party with your prior consent to do so.
Third Party Links
Our Service may contain links to other websites or Internet resources which are
provided solely for your convenience and information. When you click on one of those links you are contacting another website or Internet resource. We have no responsibility or liability for, or control over, those other websites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other websites to learn how they collect and use your personal information.
We may from time to time provide publicly accessible blogs or community forums through the Service. We will use your personal data as provided through those services to administrate and provide you with these public services, and you will have primary control over what information you make publicly available. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
Security of Personal Information
a. General Security Practices
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. We employ physical, administrative, contractual and technological safeguards to protect personal information, and insist that our Third Party Processors do the same. We insist that our personnel, and those of our Third Party Processors, only access and use personal information in order to properly perform those duties, and even then only to the strict extent necessary to perform them.
b. Online Security
When you enter sensitive information (such as credit card number) on our
forms, we encrypt the transmission of that information using secure socket layer technology (SSL). SSL encrypts information entered on our site before it is sent over the Internet, and we use SSL in an industry-recognized standard manner to encrypt our Internet transmissions to and from you. In addition, to the extent we do store your personal information, we store it in encrypted form. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and so you should always exercise caution when disclosing sensitive information over the Internet. If you have any questions about security on our Platform, you can contact us at email@example.com
Requests for Access to and Correction of Personal Information
Applicable Privacy Laws allow, to varying degrees, individuals the right to access and/or request the correction of errors or omissions in their personal
information that is in our custody or under our control. Our Privacy Officer will
assist you with such an access request. This includes:
identification of personal information under our custody or control;
information about how personal information under our control may be or
has been used by us; and
the names of any individuals and organizations to which the individual's
personal information has been disclosed.
We will respond to requests within the time allowed by Applicable Privacy Laws and will make every effort to respond as accurately and completely as possible. Any corrections made to personal information will be promptly sent to any organization it was disclosed to. In certain exceptional circumstances, we may not be able to provide access to certain personal information it holds about an individual. If access cannot be provided, we will notify the individual making the request within 30 days, in writing, of the reasons for the refusal.
date on which the latest update was made is indicated at the bottom of this
reference and revisit this policy from time to time to ensure you are aware of any changes. Your continued use of the Service signifies your acceptance of any changes to this Policy.
You can direct any questions or concerns regarding our compliance with this
Policy to our Privacy Officer by writing or emailing at:
Quote It Inc.
445 Sandlewood Road
L6L 3S3, Canada
If you are not satisfied with our Privacy Officer's response to their question or
concern you may be able to make a complaint under Applicable Privacy Laws.
Our Privacy Officer can provide you with the contact information to make such a complaint.