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Quote It Privacy Policy

Last updated: October 2, 2026. Changes take effect under the notice provisions in this Policy and the Terms of Use. Any consent required for a new use or disclosure will be obtained before that use or disclosure.

 

 

 

This privacy policy ("Policy") describes the practices of Quote It Inc. and its corporate affiliates with respect to our collection, use, storage and disclosure of information provided to us from users (the “Platform Data”) from (a) the website operated at www.quoteit.ca and such other locations as made available from time to time (the "Website"), (b) any mobile application or other front-end software provided by us, excluding third-party software (the "Software"), and (c) the services we provide through the Website and/or the Software (collectively, the "Service"). It also describes the choices available to you regarding our use of your information and how you can access, update and request to delete this information. This Policy is incorporated by reference to the general Terms of Use for Quote It located at http://quoteit.ca/terms, and forms an integral part of it. All capitalized terms not otherwise defined herein have the meaning provided in the general Terms of Use for Quote It.

 

Introduction and General Concepts

 

We respect and uphold individual rights to privacy and the protection of personal information. We know how important it is to protect your information and want to make every customer experience safe and secure. In keeping with that goal, we have developed this Policy to explain our practices for the collection, use, and disclosure of your information. We have appointed a Privacy Officer who is responsible for our compliance with this Policy. Information on how to contact the Privacy Officer can be found below.

We collect data from users to offer the best possible experience on the Platform as well as providing a safe environment for all users. You may also choose not to provide us with your information. However, if you make this choice we may not be able to provide you with the Service, or information that you have requested. For example, we require your email address in order to verify your User Account, which is necessary so that notifications may be sent to you electronically.

a. Personal Information

For the purposes of this Policy, "personal information" means information about an identifiable individual, including, for example, an individual's name, home address, telephone number, social insurance number, sex, income and family status. We will only collect, use or disclose personal information in accordance with this Policy, or in accordance with laws applicable to the collection, use and disclosure of your personal information by us ("Applicable Privacy Laws").

b. Non-Personal Information

“Non-personal information” means information that does not identify an individual and cannot reasonably be linked to an identifiable individual, including genuinely anonymized or aggregated information. Device, browser, location and usage information is treated as personal information when it identifies you or can reasonably be linked to you or your Account. We handle that information under this Policy and Applicable Privacy Laws.

c. Information about Minors

The Service is intended for individuals who are at least 18 years old and can form legally binding contracts under applicable law, as described in our Terms of Use. We do not knowingly collect personal information from people who do not meet that requirement. Please do not submit personal information about children through the Service. If you believe such information has been provided, contact support@quoteit.ca.

d. Privacy Officer

We have appointed a Privacy Officer who is responsible for our compliance with this Policy. Information on how to contact the Privacy Officer can be found below.

 

Collection and Use of Personal Information and Non-Personal Information

 

In the delivery of the Service, we collect information from you. As indicated above, we collect two types of information through the Service: personal information and non-personal information. The types of information we collect about you will depend on the nature of your interaction with us or the Platform.

a. Personal Information we collect from you

We collect the following personal information from you:

  • contact information such as name, email address, mailing address, geo-location, phone number;

  • billing information such as credit card number, and billing address;

  • login credentials such as user name and password;

  • user content generated by you, such as audio, video, text and images as provided by you on the Website, the Platform or otherwise, which may contain personal information as provided by you;

  • preferences information such as marketing communication preferences;

  • any information that you voluntarily enter, including personal information, into any postings, comments, reviews, or forums on the Platform; and

  • Optionally, Service Providers can also provide their compensation insurance, liability insurance and business or trade certificate.

We also collect identity documents submitted privately for identity verification, the resulting badge status, provider login activity used for the Directory activity indicator and priority, and account-location information used to determine regional pricing. Public display and private verification information are distinguished below.

 

b. Device and Usage Information

We gather device and usage information, such as device type, operating system, app version, browser type, referring and exit pages, login activity and use of Platform features, to operate, improve and protect the Service. Where that information is linked or reasonably linkable to an individual, it is personal information under this Policy.

 

Use of Personal Information and Non-Personal Information

 

We collect data from users to offer the best possible experience on the Platform as well as providing a safe environment for all users. We use your personal information, in combination with your non-personal information, for the following reasons:

  • Fulfill your Service Request;

  • Send you a Service Request confirmation, if applicable;

  • Send you requested Service Provider or Service Request information;

  • Send new product or service information;

  • Respond to customer service requests;

  • Administer your User Account;

  • Send you a newsletter;

  • Carry out contests or promotions;

  • Send you marketing communications;

  • Respond to your questions and concerns;

  • Conduct research and analysis;

  • To enforce our Terms of Service;

  • Display content based upon your interests;

  • For distribution to our Payment Processor for the provision of payment services;

  • To resolve disputes, to protect ourselves and other users of the Service, and to enforce any legal terms that govern your use of the Service;

  • With your consent, to contact you by telephone or text message regarding Platform features, improvements, or other products and services that may interest you;

  • With your consent, to contact you by text message regarding certain services or information you have requested;

  • Facilitate your transactions with other Users or Service Providers, as applicable; and for other purposes as described in this Policy.

  • Enable job-related phone access through Contact Now when a client selects Faster, as described below;

  • Publish provider profiles, Directory entries, Deals, Promotions, ratings, reviews and public badge information as described below;

  • Process privately submitted identity documents for identity verification and administration of the ID Verified badge;

  • Use provider login activity for the Directory activity indicator and priority, and relevant account-location information for regional pricing;

  • Use authorized public content to advertise and promote Quote It and services on the Platform, subject to the Terms, Applicable Privacy Laws and required consent.

 

Your Consent

 

We will collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by Applicable Privacy Laws. When you choose to provide us with your personal information you consent to the use of your personal information as identified in this Policy and as may be further identified at the time of collection.

a. Express Consent

Sometimes you will be asked to give your express consent to our collection, use or disclosure of personal information – for example, by being asked to check a box to indicate your consent to receive marketing communications in compliance with Canada's anti-spam laws.

b. Implied Consent

Where permitted by Applicable Privacy Laws, consent may be implied when the purpose is clear from the circumstances. Providing contact information to administer an Account does not by itself make that information public or authorize unrelated marketing. Contact Now phone sharing depends on the client’s Faster choice as described below. We seek express consent where required, including for sensitive information or uses for which implied consent is not appropriate.

c. Withdrawing Your Consent

You may withdraw communication consent through the Alert and Notification preferences available in the Platform. To unsubscribe from marketing emails, use the Unsubscribe link in the email. You may also contact support@quoteit.ca about withdrawing consent, restricting future disclosure, or accessing, correcting or deleting personal information. We will explain any legal or contractual restriction and any effect on the requested Service.

 

Choosing Standard does not enable Contact Now phone access for that job. Contact support if you want to stop future phone disclosure for a job already posted. Information already received by another user cannot necessarily be retrieved from that recipient. Withdrawing optional marketing consent does not itself cancel your Account or subscription.

 

 

Requesting to Delete your Personal Information

 

You may contact us at any time and request to delete your personal information, cancel your use of the Platform and/or terminate your Account. You can request to delete your personal information and delete your account by sending an email to support@quoteit.ca and requesting to have your account deleted or by contacting support in the app and requesting to have your account deleted.

Please note that if your Account is deleted, we do not have an obligation to return to you any Content you have posted to the Platform, including, but not limited to, any reviews.

 

Information Obtained from Third Parties

 

If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us and in accordance with this Policy and such policy under which that information was collected.

 

Disclosure and Sharing of Your Information

 

We will share your personal information with third parties only in the ways that are described in this Policy. We will not sell your personal information to third parties, nor do we share any user device IDs, unique identifiers, or personal tracking data with third parties for their own tracking or advertising purposes. The use of our Service necessarily requires some sharing or disclosure of your personal information. Some of these activities may result in personal information collected by us being stored or processed in the United States or elsewhere outside of Canada and, as a result, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the USA PATRIOT Act and other applicable laws of the United States, Canada or elsewhere.

a. Third-Party Processors

We may provide your personal information to companies that provide services to help us with the Service such as web hosting providers, payment processors, product shipping providers, fulfillment agencies, or customer service agencies ("Third-Party Processors"). These Third-Party Processors are authorized to use your personal information only as necessary to provide these services to us, and in a manner consistent with this Policy. We have selected Third-Party Processors who will only use your information in compliance with this Policy, but they may have their own specific policies regarding the collection, use and personal information. We will use commercially reasonable efforts to identify such Third-Party Processors when we are collecting your personal information, as well as providing links to the relevant privacy policies that may apply. Here are some examples of the Third-Party Processors we use as part of the Service:

  • Our Service is physically hosted by Ionos by 1&1, a reputable hosting platform with industry-standard security and practices.

  • We do not directly process payments through our Platform. We use Stripe and their privacy terms are available here: https://stripe.com/ca/privacy. We only ourselves collect and store limited parts of that information to provide a record of your transaction and to prevent fraud (such as a part of a credit card number, or a part of your billing address).

  • We use a third party to gather information about use of the Service, such as page access and links clicked, to understand and improve the Service. We may use unique codes, web beacons or single-pixel tags on the Platform and in our electronic communications to measure use of materials and links and compile aggregated reports. Reports provided to advertisers or others are anonymized and aggregated. We do not use this process to track individuals across other apps or websites or share personal device identifiers for others’ own tracking or advertising.

Contact Now: Faster and Standard choices

 

When posting a job, a client may select Faster (calls and quotes) or Standard (quotes only). If the client chooses Faster, Quote It makes the client’s phone number accessible through Contact Now to a Service Provider who has submitted a quote for that job and chooses to use the feature. The provider pays 15 credits unless the feature is included in an active subscription. This permits that provider to call about the job. The feature does not make the phone number public or automatically disclose the client’s email address.

 

Standard does not enable this immediate-call access. Information you deliberately share with a provider in a message or another designated feature is shared with that recipient according to your action and the disclosure presented for that feature.

 

Providers may use contact information only for the relevant job or inquiry. They must not sell it, share it for unrelated purposes, add clients to unrelated marketing lists without a separate lawful basis, or engage in harassment or repeated unwanted contact. Providers are independently responsible for their handling of information they receive. Report misuse to support@quoteit.ca.

 

Further Disclosures

We may also disclose your personal information (i) as required by law such as to comply with a subpoena, or similar legal process, (ii) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, or (iii) to any other third party with your prior consent to do so.

 

Third-Party Links

 

Our Service may contain links to other websites or Internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another website or Internet resource. We have no responsibility or liability for, or control over, those other websites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other websites to learn how they collect and use your personal information.

 

Public Profiles, Directory, Deals, Promotions and Community Content

 

Provider information published to profiles, the Directory, Deals and Promotions is public user-generated content. This includes public provider profile information, photos, work examples, published map location, ratings and reviews, and the public Liability certification, Workers comp, Trade certificate and ID Verified badges. Information posted in public forums is also public. Publish only information you are authorized and prepared to make public, including any identifiable people or locations shown in work photos.

 

Public content may be viewed, copied or shared by people who can access it and may be shared beyond the app. Quote It may reproduce and adapt authorized public content to operate and promote the Platform, providers and services through websites, apps, social media, paid advertisements, email, push notifications and other promotional media, under the Terms and applicable privacy requirements. Permission to reuse public content does not replace consent required to send marketing communications.

 

Only the ID Verified badge is public. The identity document submitted for verification is private: it is not public user-generated content, is not displayed to clients or other Service Providers, and is not used in advertising. The public badge does not disclose the underlying document image, document number or other identifying details. We collect the document for identity verification and administration of the verification feature. Access and processing are subject to the personnel, processor and legal-disclosure safeguards in this Policy. Contact our Privacy Officer for information about verification-document handling and retention, or to request access or deletion.

 

A public provider profile does not make passwords, security codes, billing information, private messages or restricted client contact information public. Do not place identity-document images, document numbers or unnecessary private information in public profile or promotional fields.

 

Quote It uses provider login activity to determine the Directory’s current Responds Quickly indicator and priority. The indicator applies when a provider has logged in within the last 24 hours; it does not measure actual response speed. Regional pricing uses the applicable market and account-location information. Published map location is public, so providers should consider the information they publish when operating from a home.

 

 

Security of Personal Information

 

a. General Security Practices

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. We employ physical, administrative, contractual and technological safeguards to protect personal information, and insist that our Third-Party Processors do the same. We insist that our personnel, and those of our Third-Party Processors, only access and use personal information in order to properly perform those duties, and even then only to the strict extent necessary to perform them.

b. Online Security

When you enter sensitive information (such as credit card number) on our forms, we encrypt the transmission of that information using secure socket layer technology (SSL). SSL encrypts information entered on our site before it is sent over the Internet, and we use SSL in an industry-recognized standard manner to encrypt our Internet transmissions to and from you. In addition, to the extent we do store your personal information, we store it in encrypted form. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and so you should always exercise caution when disclosing sensitive information over the Internet. If you have any questions about security on our Platform, you can contact us at support@quoteit.ca

 

Requests for Access to and Correction of Personal Information

 

Applicable Privacy Laws allow, to varying degrees, individuals the right to access and/or request the correction of errors or omissions in their personal information that is in our custody or under our control. Our Privacy Officer will assist you with such an access request. This includes:

  • Identification of personal information under our custody or control;

  • Information about how personal information under our control may be or has been used by us; and

  • The names of any individuals and organizations to which the individual's personal information has been disclosed.

We will respond to requests within the time allowed by Applicable Privacy Laws and will make every effort to respond as accurately and completely as possible. Any corrections made to personal information will be promptly sent to any organization it was disclosed to. In certain exceptional circumstances, we may not be able to provide access to certain personal information it holds about an individual. If access cannot be provided, we will notify the individual making the request within 30 days, in writing, of the reasons for the refusal.

 

Updates or Changes to Privacy Policy

 

We may update this Policy to reflect changes to our information practices. For a material change, we will notify you by email or provide notice on the Website or through the Service before the change takes effect, subject to any longer notice commitment in the Terms or applicable law. The latest update date appears at the top of this Policy. We will obtain fresh consent where required before introducing a new use or disclosure of personal information. A policy update does not by itself make previously private uploads public or authorize advertising use of private identity documents.

 

Contact Information

 

You can direct any questions or concerns regarding our compliance with this Policy to our Privacy Officer by writing or emailing at:

Privacy Officer

Quote It Inc.

445 Sandlewood Road

Oakville, Ontario

L6L 3S3, Canada

Email: support@quoteit.ca

If you are not satisfied with our Privacy Officer's response to their question or concern you may be able to make a complaint under Applicable Privacy Laws. Our Privacy Officer can provide you with the contact information to make such a complaint.

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