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Service Provider FAQ
It is free to join, receive leads, submit quotes and request an in-person quote. Service providers receive 25 free signup credits and can earn 15 more by completing their business description, uploading at least one qualifying badge and completing ID verification.
Use credits as needed or subscribe to unlock all app features. Ordinary connections, Message Now, and replies to Directory or Deal inquiries cost 8 credits; Contact Now costs 15; Top Quote and Add Socials each cost 4. Directory and Deal inquiries are charged only if you respond. Message Now and Contact Now do not lead to another connection fee for the same connection.
Credit packages contain 20, 40, 80 or 150 credits. Credit-package and subscription prices vary by region. Open My Wallet in the app for current prices, currency, taxes and purchase terms.
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To submit a quote on a job, you must create a service provider account, then select the Quote It button on a Job Details page. A client account cannot submit quotes. If you have already created a client account and you want to switch to a Service Provider account, go to any Job Details page and select the Quote It button. Then you will be guided through the process to switch your account.
Complete your profile with a business description, work examples and current badges, and complete ID verification. Completing your business description, at least one qualifying badge and ID verification earns 15 free credits.
Submit clear quotes that explain what is included. Clients can also find you in the Directory or contact you through Deals and Promotions.
Log into the app regularly. Providers who logged in during the last 24 hours receive the Responds Quickly label and priority at the top of the Directory. This reflects recent activity, not measured reply speed. Check Inbox and respond promptly to inquiries.
Complete your business description, upload at least one qualifying badge and complete ID verification. Meet the profile-completion requirements shown in the app to earn 15 free credits, in addition to the 25 free signup credits.
Keep your profile and public certificate information accurate and current. Your ID Verified badge is public, but your identity document is private.
You can customize your job feed to only show jobs you’re interested in. Go to the Jobs tab > select the 3 dot icon > then select Filter Jobs > on the Filter Jobs page, enter your postal/zip code > set your service radius > then add as many services as you like and select Save. Service Radius is the area your business serves.
The Directory lets clients browse local service providers, view profiles, map locations, ratings, reviews and public badges, and message a provider about the work they need.
Providers pay an 8-credit connection fee only if they respond to a Directory inquiry, unless they have an active subscription. Receiving the inquiry alone does not trigger a fee.
Continue the conversation in Inbox. Clients and providers agree on the work, price and payment directly.
If a job is still listed on the Jobs feed, it is still active and accepting quotes. Once a quote has been accepted the job is removed from the Jobs feed. Jobs are also automatically removed from the Jobs feed after the job Deadline Date.
At any time, clients can Pause their job to stop receiving new quotes. When a client pauses a job, service providers can no longer submit quotes on the job.
To change your Lead settings, select Menu > then select Leads > on the Leads page enter your postal/zip code > set your service radius > then add up to 5 services and select Save. Service Radius is the area your business serves.
If you need to see the job before giving a quote, request an in-person quote. Go to a Job Details page > select Quote It > then on the Submit Quote page, select In-Person Quote.
After submitting a quote, you can use Message Now for 8 credits to start a conversation without waiting for the client to contact you. Find and continue conversations in Inbox.
If the client chose Faster (calls and quotes), you can also choose Contact Now / Call Client Now for 15 credits to access the client's phone number and call about the job. Standard means quotes only, so Contact Now is not available for that job.
Both features are included with an active subscription, and neither leads to an additional connection fee for the same connection. Contact Now provides phone access; it does not automatically provide the client's email address.
Before quoting, use Request Info to ask for missing job details. Keep all contact relevant to the inquiry or job.
Faster means calls and quotes: eligible service providers can submit a quote and use Contact Now / Call Client Now to access the client's phone number and call about the job.
Standard means quotes only: providers can submit quotes, but Contact Now phone access is not enabled for that job. Conversations can continue in Inbox.
Faster enables the call option; it does not guarantee faster replies or a completed booking.
After submitting a quote, you can use Message Now for 8 credits to start a conversation without waiting for the client to contact you. Find and continue conversations in Inbox.
If the client chose Faster (calls and quotes), you can also choose Contact Now / Call Client Now for 15 credits to access the client's phone number and call about the job. Standard means quotes only, so Contact Now is not available for that job.
Both features are included with an active subscription, and neither leads to an additional connection fee for the same connection. Contact Now provides phone access; it does not automatically provide the client's email address.
Before quoting, use Request Info to ask for missing job details. Keep all contact relevant to the inquiry or job.
Messages is now called Inbox. Open Inbox to find and continue your conversations about quotes, Directory inquiries and Deals or Promotions. The name change does not change when connection credits are charged.
When you submit a custom question, it goes to the administrator for approval. If your question violates our Info Request Terms & Conditions, it will be rejected. Learn More
The Info Request feature is intended to let service providers ask questions to get details in order to submit a quote. For this reason, questions asked are anonymous. It is prohibited for a service provider to provide pricing or availability. In addition, it is prohibited for a service provider to provide or ask for contact information. If your question violates our Request Info Terms & Conditions, it will be rejected. Learn More
To see the status of your quote, select the Dash tab. The status of each quote is at the top of the quote box.
To edit your quote, select the Dash tab > then select the quote you want to edit > on the Quote Details page select the 3 dot icon, then select Edit Quote. After your quote has been accepted by a client, you can no longer edit your quote.
To delete your quote, select the Dash tab > then select the quote you want to delete > on the Quote Details page select the 3 dot icon, then select Delete Quote. Deleting your quote will also delete any messages you received. After your quote has been accepted by a client, you can no longer delete your quote.
To reschedule an appointment, select the Dash tab > on the My Quotes tab, select the job with the confirmed appointment > on the Quote Details tab, select Schedule.
After a client has accepted your quote, if the job is complete, select the Mark Job Done button on the Quote Details page. A request for Job Completed Approval will be sent to the client. After the client approves, you will be able to review the client.
To edit a review, you have left for a client, go to the Dash tab > select the quote you left the review for > on the Archive Job Details page, select the 3 dot icon beside your review > then select Edit Review.
Please contact the client directly to resolve the issue. Once the issue is resolved you can ask the client to edit the review.
To edit your profile and contact information, select Menu > then select Profile > on your Profile page, select the 3 dot icon > then select Edit Profile.
Credits pay for connections and app features when you do not have an active subscription. You receive 25 free credits at signup and can earn 15 more by completing the qualifying profile requirements.
Credit packages contain 20, 40, 80 or 150 credits. Prices are regional; check My Wallet in the app for current prices. An active subscription includes all features without additional feature-credit deductions.
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Open My Wallet in the app and select a credit package: 20, 40, 80 or 150 credits. Review the current regional price, currency and taxes before confirming your purchase.
To manage your saved card, open the three-dot menu on My Wallet and select Manage Card.
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Open My Wallet, select the three-dot menu, then select Manage Card to manage or remove your saved card. Removing your card stops future subscription charges. You can also cancel your subscription using Cancel in My Wallet.
Without an active subscription, an ordinary quote connection costs 8 credits when the client sends you a message, attempts a call, sends a date or accepts your quote. It is charged once per quote or in-person quote.
Directory and Deal message connections cost 8 credits only when you respond. Receiving a message alone does not trigger the charge.
Message Now costs 8 credits and Contact Now / Call Client Now costs 15 credits. Using either does not trigger another connection fee for that same connection.
All these features are included with an active subscription.
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Paid features give service providers additional ways to connect with clients or promote a quote. Without an active subscription, Message Now costs 8 credits, Contact Now / Call Client Now costs 15 credits, and Top Quote and Add Socials each cost 4 credits.
An active subscription includes all app features without additional feature-credit deductions. Feature eligibility rules still apply. Review any charge shown in the app before using a feature.
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An active Quote It subscription unlocks the entire app: all features are included without additional feature-credit deductions. This includes unlimited quote, Directory and Deal connections, Message Now, Contact Now / Call Client Now, Top Quote, Add Socials, and Deals and Promotions.
Feature eligibility and community rules still apply. A subscription does not guarantee jobs, replies or selection as a Featured Deal.
Open My Wallet in the app to see available plans, current regional prices, currency, taxes and renewal terms before purchasing.
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An active Quote It subscription unlocks the entire app: all features are included without additional feature-credit deductions. This includes unlimited quote, Directory and Deal connections, Message Now, Contact Now / Call Client Now, Top Quote, Add Socials, and Deals and Promotions.
Feature eligibility and community rules still apply. A subscription does not guarantee jobs, replies or selection as a Featured Deal.
Open My Wallet in the app to see available plans, current regional prices, currency, taxes and renewal terms before purchasing.
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Credit-package and subscription prices are based on regional market volume and liquidity. Credit packages still contain 20, 40, 80 or 150 credits. Open My Wallet in the app for the current price, currency and taxes for your region.
Prices may change for future purchases. Subscription renewal price increases remain subject to the 30-day notice commitment in the Terms and do not change your prepaid subscription period.
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Message Now lets service providers start messaging a client after submitting a quote, without waiting for the client to make the first connection.
It costs 8 credits without a subscription and is included with an active subscription. There is no additional connection fee for that same connection after you use Message Now.
Continue the conversation in Inbox. Message Now does not unlock the client's phone number and does not guarantee a reply or a booking.
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Open My Wallet in the app and choose the subscription option. Review the regional price, currency, taxes, billing period and recurring-payment terms before confirming.
Your subscription starts on purchase and renews automatically unless cancelled. All app features are included while it is active.
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Open My Wallet in the app and select Cancel for your subscription to stop renewal.
You can also stop future subscription charges by removing your saved card: My Wallet > three-dot menu > Manage Card > remove your card.
You can cancel anytime. Subscription access continues until the end of your current paid period. Deleting the app does not cancel your subscription.
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Open My Wallet in the app and select Cancel for your subscription to stop renewal.
You can also stop future subscription charges by removing your saved card: My Wallet > three-dot menu > Manage Card > remove your card.
You can cancel anytime. Subscription access continues until the end of your current paid period. Deleting the app does not cancel your subscription.
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Connection Fees, Paid Features and Subscriptions are non refundable. If you think you have been charged in error please contact us at support@quoteit.ca.
Use the Deals and Promotions feature to advertise your services. Job posts are for genuine work requests, including work you need done or want to subcontract, and must not be used as business advertisements.
Post an accurate promotion describing your service. Adding a genuine discount price makes it a Deal. Clearly explain inclusions, service area and offer conditions. Offers expire after 24 days and may be bumped once every 24 hours.
Deals and Promotions let service providers showcase their services and let clients discover local offers. A promotion with a genuine discount price becomes a Deal.
Open an offer to review the service, price, inclusions, area and conditions, then message the provider. Continue the conversation in Inbox and confirm the work and booking directly.
A provider is charged 8 credits only if they respond to a Deal or Promotion inquiry, unless they have an active subscription. Receiving a message alone does not trigger a fee.
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Use the Post Promotion feature in the app. Add accurate service details, relevant images, your service area and clear offer conditions. Add a genuine discount price if you want the promotion to be a Deal.
Only use images and content you have permission to publish. Make discount claims you can support, clearly state what is included and disclose conditions and additional charges. Honour offers while the post is active.
Posts expire after 24 days. You can bump a promotion once every 24 hours. Quote It may feature selected Deals or remove Deals and Promotions at any time, subject to its Terms.
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A Deal or Promotion stays live for 24 days before expiring. You can bump your promotion once every 24 hours to refresh its visibility.
Do not assume a bump extends the expiry date; check the expiry shown in the app. After expiry, post a new offer if you want to promote the service again. Keep the offer accurate and honour any booking already agreed.
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Quote It may choose a Deal for additional promotion to local clients, including featuring it or sharing it through its promotional channels.
Featuring is selected by Quote It. Posting a Deal, bumping it or having a subscription does not guarantee selection, inquiries or bookings. A Featured Deal is not a certification or guarantee of the provider or their work.
The provider remains responsible for accurate pricing, clear conditions and honouring the offer. Quote It may remove a Deal or Promotion at any time, subject to its Terms.
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A connection charge pays for the connection, not a guaranteed reply or job. Send a reasonable, job-related follow-up through Inbox and respect the client's contact preferences and any request to stop contact.
Ordinary quote connections are charged when the client engages. Directory and Deal inquiries are charged only when you respond. Using Message Now or Contact Now does not result in another connection fee for the same connection.
If you believe a charge is incorrect or an inquiry is abusive or fraudulent, contact support@quoteit.ca with the details. Refund requests are handled under the Terms.
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Please contact the client directly to resolve the issue. Payment terms for services rendered are agreed upon by the service provider and client. Quote It does not collect any money from clients on behalf of service providers.
Quotes submitted by service providers are private between the service provider and client. The job poster is the only one that can see quotes submitted by service providers.
Top Quote promotes your quote in the Top Quotes section of the client's Job Quotes page. It costs 4 credits without a subscription and is included with an active subscription without an additional credit deduction.
Featured placement does not guarantee that the client will reply, accept your quote or book your services.
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Add Socials lets you include your Facebook, Instagram and company website links in your quote so clients can explore your business and work.
It costs 4 credits without a subscription. Add Socials is free with an active subscription, with no additional credit deduction.
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When a job is complete, the client and service provider can review each other and upload a picture of the completed job. Only the service provider gets a star rating for the job. The star rating for a job also contributes to the service providers overall star rating.
The service providers star rating can be found on their Profile along with a list of their completed jobs. When a job is completed, the client gives the service provider a star rating based on the following criteria:
On budget 1-10
On Time 1-10
Quality 1-10
Courteous 1-10
Public provider badges include Liability certification, Workers comp, Trade certificate and ID Verified.
Insurance and trade documents are supplied by providers as public user-generated content. Quote It does not independently verify those documents or guarantee qualifications, coverage or workmanship. Clients should confirm current credentials and insurance before hiring.
The ID Verified badge is public, but the identity document submitted for verification is private. An identity badge is not a background check or a guarantee of service quality.
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Responds Quickly is a label on a service provider's Directory contact card. It currently means the provider logged into the app within the last 24 hours, which gives them priority at the top of the Directory.
It reflects recent app activity, not measured response time, guaranteed availability or a promise that the provider will reply. Providers should log in regularly and check Inbox for new inquiries.
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Complete the ID verification steps in the app's Badges section and submit the requested identity document and selfie through the verification process.
Only the ID Verified badge is public. Your underlying identity document is private and is not public profile or advertising content.
Completing ID verification, your business description and at least one qualifying badge earns 15 free profile-completion credits.
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To turn notifications and emails on or off, select Menu > then select Notifications > on the Notifications page, select the notification or email you want to turn on or off. You can also use your phone settings to turn notifications on or off.
To unsubscribe from emails, open an email from Quote It and select the Unsubscribe link at the bottom of the email.
You can delete your personal information, cancel your use of the Platform and/or terminate your Account at any time. To delete your account, select Menu > then select Profile > on your Profile page, select the 3 dot icon > then select Edit Profile > on the Edit Profile page, select Delete Account. To unsubscribe from emails, open an email from Quote It and select the Unsubscribe link at the bottom of the email.
If you are concerned about anything you see on Quote It, report it right away. You can report content like jobs, users and reviews. To report content, select the 3 dot icon beside the content you want to report > then select Report. When you report something to us, we take it seriously and look into it right way to see if it violates our Terms and Community Standards.
To block a user, go to their Profile > select the 3 dot icon > then select Block User. To Unblock a user, go to their Profile > select the 3 dot icon > then select Unblock User.
You can hide content you see on Quote It like jobs, and reviews. To hide content, select the 3 dot icon beside the content you want to hide > then select Hide. To Unhide content, select the 3 dot icon beside the content you want to unhide > then select Unhide.
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