Guidelines for third party information requests
The following information is provided to inform private parties, including civil
litigants, of our current policy on how to obtain information or records from Quote
It. We may change or update this policy at any time. These guidelines only apply
to non-law enforcement requests.
Quote It requires that private parties obtain a subpoena or other legal process in
order to seek disclosure of information maintained by our platform. This legal
process must be issued in accordance with any applicable provincial or federal
statutes, rules, and regulations.
Subpoena format and required information
Quote It responds to valid federal or domesticated subpoenas requesting
information. We review each subpoena and other legal process for facial and
substantive validity and will reject requests that are not facially and substantively
valid. We will also reject any requests that are overly broad or vague.
In order to make sure your subpoena is valid, please note the following:
The best way to get information about a person using Quote It is to request it
from them directly, especially if they are already a party to your litigation;
You must make a sufficiently narrow request with a defined time frame and
identifying the information sought with particularity;
You must reference a specific person, entity, or reference (i.e., you must
uniquely identify a user, phone number, service provider, or some type of
other specific characteristic to limit the scope of the request);
Federal law does not allow private parties to obtain account contents such as
messages using civil subpoenas. We will not provide such materials in
response to a civil subpoena.
Service of third-party information requests
We accept courtesy copies through email@example.com as a convenience but
reserve all rights and objections, such as for lack of jurisdiction or improper
service. Third-party information requests may also be served at our Oakville
Quote It Inc.
Attn: Legal Department
447 Sandlewood Drive
Oakville, ON, L6L 3S3
Our acceptance of legal process does not waive any legal objections Quote It
may have and may raise in response to the request.
Please note that any complaints and other documents naming Quote It as a party
must be served on our registered agent for service of process. Complaints may
also be served at our Oakville Headquarters, using the address above. We
typically include an affidavit of authenticity when responding to records requests,
but are generally unable to provide in-person testimony.
Notification to customer
If we are required by law to disclose user information, it is our policy to use
commercially reasonable efforts to notify the user unless (a) we believe in our
sole discretion that providing notice could create a risk of injury or death, or that
harm or fraud could be directed to Quote It or users; or (b) we are precluded from
providing notice by law. This user notice will be sent via email to the email
address listed on the account. A third-party seeking non-disclosure of legal
process should obtain an appropriate court order establishing that notice is
prohibited before serving legal process on Quote It or should provide us with a
detailed statement of why notice should not be provided under our policy.