Guidelines for third party information requests

The following information is provided to inform private parties, including civil
litigants, of our current policy on how to obtain information or records from

Quote It. We may change or update this policy at any time. These guidelines

only apply to non-law enforcement requests. Quote It requires that private

parties obtain a subpoena or other legal process in order to seek disclosure

of information maintained by our platform. This legal process must be issued

in accordance with any applicable provincial or federal statutes, rules, and

regulations.

Subpoena format and required information


Quote It responds to valid federal or domesticated subpoenas requesting
information. We review each subpoena and other legal process for facial and
substantive validity and will reject requests that are not facially and substantively

valid. We will also reject any requests that are overly broad or vague. In order to

make sure your subpoena is valid, please note the following:

 

  • The best way to get information about a person using Quote It is to request it 

       from them directly, especially if they are already a party to your litigation;

  • You must make a sufficiently narrow request with a defined time frame and

       identifying the information sought with particularity;

  • You must reference a specific person, entity, or reference (i.e., you must 

       uniquely identify a user, phone number, service provider, or some type of

       other specific characteristic to limit the scope of the request);

  • Federal law does not allow private parties to obtain account contents such as

       messages using civil subpoenas. We will not provide such materials in response to

       a civil subpoena.

Service of third-party information requests


We accept courtesy copies through support@quoteit.ca as a convenience but
reserve all rights and objections, such as for lack of jurisdiction or improper

service. Third-party information requests may also be served at our Oakville
Headquarters:


Quote It Inc.
Attn: Legal Department
447 Sandlewood Drive

Oakville, ON, L6L 3S3

Canada


Our acceptance of legal process does not waive any legal objections Quote It
may have and may raise in response to the request. Please note that any

complaints and other documents naming Quote It as a party must be served

on our registered agent for service of process. Complaints may also be served at

our Oakville Headquarters, using the address above. We typically include an

affidavit of authenticity when responding to records requests, but are generally

unable to provide in-person testimony.
 

Notification to user


If we are required by law to disclose user information, it is our policy to use
commercially reasonable efforts to notify the user unless (a) we believe in our
sole discretion that providing notice could create a risk of injury or death, or that

harm or fraud could be directed to Quote It or users; or (b) we are precluded from

providing notice by law. This user notice will be sent via email to the email address

listed on the account. A third-party seeking non-disclosure of legal process should

obtain an appropriate court order establishing that notice is prohibited before serving

legal process on Quote It or should provide us with a detailed statement of why notice

should not be provided under our policy.